Privacy policy

At Urja Crystal, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect information in the following ways:

a) Personal Information

When you purchase from our store, contact us, or register an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Payment Information (processed securely through third-party gateways)

We do NOT store credit/debit card details.

b) Automatically Collected Data

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Cookies & tracking data

c) Order Information

Details about the products you purchase, order history, preferences, etc.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates

  • Respond to your queries

  • Improve our website and services

  • Personalize your shopping experience

  • Send promotional offers (only if you opt-in)

We never sell your personal information to anyone.

3. Cookies & Tracking

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Enable smooth checkout

  • Analyze traffic and user behavior

You may disable cookies in your browser settings.

4. Sharing Your Information

We may share your information with trusted third parties for specific purposes:

  • Payment gateway providers

  • Shipping & logistics partners

  • Email marketing tools

  • Website analytics services

These partners have access only as necessary and must protect your data.

5. Data Security

We follow industry-standard security measures to protect your personal data.
However, no method of online transmission is 100% secure, but we strive to use the highest level of protection.

6. Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your details

  • Request deletion of your data

  • Opt out of marketing emails

  • Ask how your data is used

To exercise these rights, email us at:
📧 [your email]

7. Third-Party Links

Our website may contain links to other sites.
We are not responsible for the privacy practices of those websites.

8. Marketing & Communication

If you subscribe to our newsletter, you may receive:

  • Product updates

  • Special offers

  • Healing tips & guides

You can unsubscribe anytime by clicking “Unsubscribe” in the email.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
All changes will be posted on this page with a revised date.

10. Contact Us

If you have questions regarding this Privacy Policy or your personal data, contact us:

📧 urjacrystal01@gmail.com / support@urjacrystals.com