Terms of service

Welcome to Urja Crystals.
By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

This website is operated by Urja Crystals.
Throughout the site, “we”, “us”, and “our” refer to Urja Crystals.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.

2. Online Store Terms

You agree that:

  • You are at least 18 years old, or using the website under adult supervision

  • You will not use our products for any illegal or unauthorized purpose

  • You will not transmit viruses, malware, or harmful code

Violation of these Terms may result in termination of service.

3. Product Information & Authenticity

  • We sell natural healing crystals, which may vary in color, shape, size, and texture

  • Natural variations are normal and not considered defects

  • Product images are for reference only; actual products may differ slightly

  • Healing properties are not medical treatments, and results may vary by individual

4. Pricing & Payment

  • Prices may change without prior notice

  • We reserve the right to modify or discontinue any product

  • Payments are processed through secure third-party payment gateways

  • We do not store credit/debit card or UPI details

5. Accuracy of Information

We strive to display accurate information, but we do not guarantee that all details are error-free.
We reserve the right to correct any errors or inaccuracies without notice.

6. Order Acceptance & Cancellation

  • We reserve the right to refuse or cancel any order

  • Orders may be cancelled due to stock issues, incorrect information, or suspicious activity

  • Customers may cancel an order within 2 hours of placing it, before shipping

7. Shipping & Delivery

Shipping times depend on location and courier services.
We are not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Natural events

  • Incorrect address provided by the customer

Please refer to our Shipping Policy for details.

8. Returns & Refunds

Returns are accepted only for damaged or broken products.
Return requests must be made within 24 hours of delivery along with a clear unboxing video as proof.
Requests without video evidence will not be approved.
Shipping charges will be deducted from the refund amount.

9. Third-Party Services

We may use third-party tools, payment gateways, and services.
These providers operate independently and have their own policies.
We are not responsible for their practices.

10. User Responsibilities

You agree not to:

  • Copy, sell, or exploit any website content

  • Misuse our images, branding, or materials

  • Interfere with website functionality

  • Use products misleadingly or harmfully

11. Intellectual Property

All content on this website (text, images, graphics, logos, designs) is the property of Urja Crystals.
Unauthorized use is strictly prohibited.

12. Limitation of Liability

Urja Crystals is not responsible for:

  • Misuse of products

  • Indirect or consequential damages

  • Loss caused by reliance on website content

Crystals provide energetic support and are not intended to diagnose, treat, cure, or prevent any medical condition.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated date.
Continued use of the website indicates acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

15. Contact Information

For questions regarding these Terms, contact us at:
📧 urjacrystal01@gmail.com / support@urjacrystals.com
📞 +91 79 7275 6290